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Delete Your Kixmon Account and Data
App: Kixmon
Developer: Kixmon LLC
App dashboard: https://kixmon.io
Company website: https://kixmon.com
Last updated: 01 September 2026
This page explains how to delete your Kixmon account, how to delete your shop data without deleting your account, and exactly what happens to your information when you do.
About our two domains. Kixmon LLC operates its company website at kixmon.com and the Kixmon application at kixmon.io. The Kixmon mobile apps for iOS and Android, the kixmon.io web dashboard, and the kixmon.com website are all operated by Kixmon LLC and share a single user account and a single database. Deleting your account using the steps below deletes it across all of them. This deletion page and our Privacy Policy are hosted on kixmon.com so that they remain publicly accessible without signing in.
Option 1 — Delete your entire account
This permanently deletes your Kixmon account, every connected shop, and every synced data record.
In the Kixmon mobile app (iOS and Android):
- Open Kixmon and sign in.
- Tap Settings in the bottom navigation bar.
- Under Account, tap Delete Account.
- Confirm when prompted.
On the web dashboard (kixmon.io):
If you cannot sign in: email support@kixmon.com from the email address registered to your account, with the subject line "Account Deletion Request." We verify ownership of the email address and complete the deletion within 30 days.
- Sign in at https://kixmon.io.
- Click your profile avatar in the top-right corner.
- Account Settings → Delete Account
- Confirm when prompted.
Your account is deactivated immediately and you are signed out of all devices. This action cannot be undone.
Option 2 — Delete your shop data without deleting your account
In the Kixmon mobile app (iOS and Android):
- Open Kixmon and sign in.
- Tap Settings in the bottom navigation bar.
- Under Account, tap Shop Settings.
On the web dashboard (kixmon.io):
- Sign in at https://kixmon.io.
- Click your profile avatar in the top-right corner and select Shop Settings.
For the shop you want to clear, choose either:
- Erase All Shop Data — permanently deletes all order, product, expense, advertising and profit records Kixmon has synced for that shop, while leaving the shop connected.
- Disconnect — deauthorizes Kixmon's access to that shop. Kixmon immediately stops calling the TikTok Shop and TikTok Ads APIs for that shop and can no longer retrieve any new data from it.
You can also revoke Kixmon's access at any time from your TikTok Shop Seller Center under Authorized Apps. Revoking access there stops all further data retrieval by Kixmon.
What is deleted
When you delete your account, we permanently delete:
- Your name, email address and account credentials
- All connected shop authorizations and access tokens
- All shop identifiers (Shop ID, Shop code, region, Advertiser ID)
- All synced TikTok Shop data, including orders, order line items, products and SKUs, GMV, sales, promotions, platform fees, shipping costs, affiliate commissions, returns and settlement records
- All advertising spend data synced from TikTok Ads
- All data you entered manually, including cost of goods sold, expenses, VAT settings and custom fields
- All sub-user accounts you created under your organization
- Your email preferences and notification settings
What is kept, and for how long
| Data | Why we keep it | How long |
|---|---|---|
| Billing and transaction records (invoices, amounts, dates) | Required by tax, accounting and anti-fraud law | 7 years from the transaction date, then deleted |
| A hashed record of your email address | To prevent repeat abuse of free trials | 24 months |
| Encrypted backups containing your data | Backups are rotated on a fixed cycle and cannot be edited in place | Purged within 35 days of deletion |
| Aggregated, anonymized statistics | Contains no identifier that can be linked back to you or your shop | Indefinitely |
We do not retain your TikTok Shop access tokens, order records, product records, or any other synced shop data after deletion.
Timeline
- Account deactivated and access revoked: immediately
- Live production data erased: within 7 days
- Encrypted backups purged: within 35 days
Questions
Email support@kixmon.com and we will respond within 5 business days.
